System-Wide Duquesne Light Meter Switch Out
What Is Happening?
During the next several weeks, Duquesne Light will exchange existing electric meters with new, digital models. This exchange is part of an overall upgrade of the company's metering infrastructure required by Pennsylvania Act 129.
What Are the Benefits of Getting a Digital Meter?
The new digital meter will operate as the existing meter does today, and customers will not notice any difference in how it measures your electric use. In the future, as the advanced metering infrastructure is activated in the area, Duquesne Light will offer a variety of programs and services that can help you save energy, in addition to benefiting the environment.
- Online tools that help manage your bill
- Email or phone alerts to manage high-usage activity
- An optional Time-of-Use program that may provide benefits to customers who can shift portions of their power use to non-peak hours
- Outage alerts and restoration estimates that will help our customers plan during storm-related service interruptions
Customers will recieve additional communications when these new services start to become available.
When Will the Meter Exchange Take Place?
In September of 2014, Duquesne Light began the first phase of a multi-year process to install digital meters for all of our approximately 600,000 residential customers in Allegheny and Beaver counties.
How Will Customers Be Notified?
Duquesne Light will send a letter to customers notifying them of the upcoming meter exchange. This notification letter will provide details about the meter exchange and outline any actions the customer should take. Three to Five days before the day of the exchange, customers will receive a reminder call. They will not need to home for the exchange.
Will Customers' Electric Service Be Affected?
In some limited cases, the meter replacement will result in a brief (approximately 10 minutes) interruption of customers' electric service. After the exchange is complete, the service will return to normal. We apologize for any inconvenience this outage may cause.
Please note: Even if customers electric service is not interrupted, we recommend the check and, if necessary, reset clocks, surge protectors, Ground Fault Interrupter (GFI) outlets - the type of outlet commonly used near water sources such as kitchens and bathrooms - and other electronic devices.
We hope all questions will be answered in the notification letter. For any additional questions, customers can visit the FAQs on the Meter Exchange Section of our website, DuquesneLight.com, email us at MeterExchangeInquiry@duqlight.com or call 188-928-8539. Press "1" and follow the prompts to reach a Customer Service Representative.
We greatly appreciate customers' patience during this meter upgrade. Over time, the advanced metering infrastructure and the future services it enables will help customers better manage their energy use.
For complete details download this Meter Exchange Program Community Information Packet.